Refund & Warranty Policy

At ABC Toyz, we want you and your little ones to be thrilled with your purchase. We offer a 10-day replacement window for any items received with manufacturing defects or shipping damage.

• Replacements are only available for defective/damaged products.
• Returns for "change of mind" are not accepted due to the high shipping costs of large items.
• Free Reverse Pickup: We arrange and pay for the return shipping of all approved claims.
• No Restocking Fees: There are zero fees associated with returning a defective item.
• The item must be in its original packaging with all accessories included.

We understand that plans can change. You can cancel your order under the following conditions:

• Pre-Dispatch: Full refund is initiated if the order is cancelled before it leaves our facility (within 24 hours of order).
• In-Transit: If an order is cancelled while in transit, the forward and reverse shipping charges will be deducted from the refund amount.
• COD Advance: The ₹500 COD advance is non-refundable if the order is refused at the doorstep for reasons other than damage.

If you receive a damaged or defective product, please follow these steps:

1. Record Unboxing: Start recording before you open the package. Show the shipping label clearly, and keep the camera running without pauses until the product is assembled or tested.
2. Contact Us: Email your claim to support@abctoyz.in within 48 hours of delivery.
3. Provide Proof: Attach the unboxing video and high-resolution photos of the defect/damage.

We provide a seamless replacement process for defective or damaged items. Since our products are large and heavy, we manage the reverse logistics carefully.

Every electric ride-on toy purchased from ABC Toyz comes with a comprehensive 1-Year Warranty on critical components.